Our promises:


📦 Free shipping and order tracking on all our products


🔒 Secure payment


💬 Fast customer support


💸 Money-back guarantee

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Our Bestsellers

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City Night View
Light Painting
Shop Now
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Demon Slayer
Light Painting
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Misterious Tree
Light Painting
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FAQ

Welcome to the Light Canvas Store! We appreciate your trust in our services. Please take a moment to read our shipping policies and ensure you are familiar with the process.

 

1. Processing Time:

After receiving your order, we require 1-3 business days to process, review, and prepare it for shipping. During peak times, there may be slight delays, but we will keep you informed throughout the process.

 

2. Shipping Costs:

Shipping costs vary depending on the delivery location, product weight, and shipping method. The exact costs are transparently displayed during the checkout process. In certain promotions, we may also offer free shipping, which you can take advantage of.

 

3. Delivery Times:

Estimated delivery times vary based on the location and shipping method. International deliveries may take additional time. You can check the expected delivery time during the checkout process. Unforeseen circumstances may occasionally lead to delays, for which we seek your understanding.

 

4. Shipment Tracking:

For every order, we provide shipment tracking. Once your order has been shipped, you will receive an email with tracking information, allowing you to monitor the progress of your delivery in real-time.

 

5. Customs and Import Duties:

Please note that international orders may incur customs fees or import duties. The buyer is responsible for these costs, which can vary by country. Familiarize yourself with applicable customs regulations beforehand to avoid any unpleasant surprises.

 

We are at your disposal for any further questions regarding our shipping policies. Simply contact us at contact@lightcanvasstore.com. Thank you for your trust and interest in Light Canvas!

 

Kind regards,

 

Your Light Canvas Team


If you would like to track your order, please klick the button below


Track Your Order


You will be able to check complete status of your order end to end. If you have an questions, don't hesitate to reach out to us.


Your Light Canvas Team


Learn about us and our mission.


Welcome to Light Canvas!

At Light Canvas, we are passionate about illuminating your world with our unique and captivating light products. As a dedicated online store, we specialize in offering a wide variety of lighting solutions that are designed to enhance your living spaces and create stunning visual experiences.


Our collection features an array of LED pictures, each crafted to bring a touch of elegance and brilliance to any room. From mesmerizing landscapes to intricate abstract designs, our LED pictures are perfect for adding a modern and sophisticated flair to your home or office.


But our offerings don’t stop there. We continually expand our range to include other innovative light products that combine functionality with style. Whether you're looking for ambient lighting to set the mood or statement pieces that serve as the centerpiece of your decor, Light Canvas has something for everyone.


We are committed to providing high-quality products that are both energy-efficient and visually striking. Our team carefully selects each item in our store to ensure it meets our standards of excellence and aesthetics.

Thank you for choosing Light Canvas to brighten your world. We look forward to illuminating your spaces with our exceptional light products.


Sincerely,
The Light Canvas Team


Last Updated: 13.07.2024

Welcome to Light Canvas Store, an online store registered and operating under the laws of Switzerland. By accessing our website, and using our services, you agree to comply with and be bound by the following terms and conditions, including our Privacy Policy. Please read these Terms carefully before using our services. If you do not agree to these Terms, you must not use our services.


1. Introduction

These Terms govern your use of our website and the purchase of products through our website. We offer a variety of products which are shipped to you through our partners.


2. Eligibility

To use our services, you must be at least 18 years old or the age of majority in your jurisdiction, whichever is greater. By using our services, you represent that you meet this age requirement.


3. Account Registration

You may be required to register an account to use certain features of our website. You agree to provide accurate, current, and complete information about yourself as prompted by our registration form. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer.


4. Product Information and Availability

We endeavor to be as accurate as possible in our product descriptions. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free. Prices and availability of products are subject to change without notice.


5. Orders and Payments

When you place an order, you agree to buy the product for the price advertised at the time of purchase, plus any additional shipping and handling charges. All payments will be processed in U.S. dollars. We reserve the right to refuse or cancel orders at our sole discretion.


6. Shipping and Delivery

Delivery times are estimates and not guaranteed. As we rely on third-party suppliers and shippers, we are not responsible for any delays in shipping. Shipping costs and available carriers will vary based on the supplier and your location.


7. Returns, Refunds, and Exchanges

We accept returns within 14 days of delivery. To be eligible for a return, items must be unused, in the original packaging. Certain types of items may be exempt from returns, such as perishable goods, custom products, and personal care items. We will process refunds or exchanges according to our Refund Policy.


8. Intellectual Property Rights

All content on our website, including text, graphics, logos, and software, is the property of Light Canvas or its content suppliers and protected by international copyright laws.


9. Limitation of Liability

In no event will Light Canvas, its directors, employees, or partners be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the website or any products purchased through the website.


10. Indemnification

You agree to indemnify, defend, and hold harmless Light Canvas and our partners, officers, directors, agents, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third-party.


11. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Switzerland, without regard to its conflict of law provisions. Any dispute or claim arising out of or in connection with these Terms shall be decided exclusively by the Swiss courts. 


12. Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the website after any changes to these Terms indicates your agreement to be bound by the revised Terms.


13. Contact Information

If you have any questions or comments about these Terms, please contact us at contact@lightcanvasstore.com



Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.


All defined terms used below shall have the meanings set forth in Our Terms and Conditions.


Data Collection and Usage

1.1. Collection of Personal Data

We collect various types of personal data for the operation of our website. This includes information such as name, address, email address, payment information, and other details necessary for order processing and communication with our customers.

1.2. Use of Personal Data

The personal data provided by you is used solely for the following purposes:

  • ·         Processing and shipping orders
  • ·         Communicating with customers regarding orders, products, and services
  • ·         Providing customer support and responding to inquiries
  • ·         Improving our services and website
  • ·         Marketing and advertising, if consented to

 

Disclosure of Personal Data

2.1. We only disclose your personal data to third parties as necessary for the operation of our website and the processing of orders. This may include payment processors, shipping providers, and IT service providers.

2.2. We do not sell or rent personal data to third parties for advertising purposes.

 

Data Security

3.1. We maintain appropriate measures to protect your personal data against loss, misuse, and unauthorized access. Despite our efforts to safeguard your data, it is important to note that no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your data.

 

Your Rights

4.1. You have the right to request information about the personal data we store and to request correction, deletion, or blocking of such data.

4.2. You may object to the use of your data for advertising purposes at any time.

 

Contact

If you have any questions or concerns about the use of your personal data, you can contact us at contact@lightcanvasstore.com.

 

Changes to this Privacy Policy

We reserve the right to change or update this Privacy Policy at any time. We recommend that you check this page regularly to stay informed about changes.


Fill up the following form to contact us.


Thank you for choosing Light Canvas. We strive to provide excellent products and exceptional customer satisfaction. However, we understand that there may be circumstances where a refund is necessary. This Refund Policy outlines our guidelines for processing refunds to ensure a fair and transparent process for both our customers and our business.

Do you want to exchange or return your purchase? We are glad to help you! You can exchange or return up to 14 days after the date of delivery.

Exchanging or returning can be done fast and easy by following these 3 steps:


1. How to Request a Refund:

·         To initiate a refund, please contact our customer support team at contact@lightcanvasstore. Then we will send you a return form.

·         Fill out the return form. Please let us know clearly which items you want to return and if you would like to exchange your items or if you want a refund.

·         Deliver your parcel to the carrier of your choice within 14 days after receiving your package.

After we have received your return shipment in our warehouse, we will process your return shipment. Our returns department will keep you informed via e-mail.


2. Eligibility for Refund:

Refunds may be considered in the following situations:

  • Product Defect: If the product is defective or does not meet the specifications outlined in our product description.
  • Non-Delivery: If you have not received the purchased product or service within the specified delivery timeframe.


3. Cancellation Policy:

If you wish to cancel an order before it is shipped or a service is provided, please contact us as soon as possible. Cancellation requests will be considered, and a refund may be issued based on the stage of order processing.


4. Contact Information:

If you have any questions or concerns regarding our refund policy, please contact us at contact@lightcanvasstore.com.





What are the return costs?

Returns are on your own cost depending on the courier and the country you return your package from.

How long does it take to exchange a product?

If you indicate that you would like to exchange a product when you register your return, we will immediately get to work on this. This way we can ensure that your exchange is completed within a few days.

What can I do if my exchange product is no longer available?

Ask our customer service team about the possibilities. We will give you an update on when we expect to be able to deliver the product. If you have already created your return and the product is sold out, we will contact you and work with you to find a solution.

Where can I find my order number to register my return?

Your order number can be found in the confirmation email you received after placing your order. If you have not received this e-mail correctly, our customer service will be happy to help you.

What should I do if a product is delivered faulty or damaged?

Unfortunately, it sometimes happens that a product is damaged during shipment or production. We are of course happy to resolve this with you. Please send a message to contact@lightcanvasstore.com with a picture of the complaint. Our customer service will work with you as quickly as possible to find a solution.

What should I do if I want to return my order outside the return period?

Please remember to deliver your return within the 14-day period before the return period expires. In the unlikely event that this does not work out, we offer you the option of exchanging the product for a replacement or a voucher. Please ask our customer service for the possibilities.

How long does a refund take?

We do our best to process returns as quickly as possible. After receiving your return in our warehouse we process it within 10 working days. On your track and trace that you receive with your return shipment, you can see when the package has arrived at our warehouse. From then on the 10 working days start. After the refund has been made, you will receive a message about it. Please note that it can take up to 3 days before the refund is visible on your bank.

What are the return conditions?

Our return policy guarantees that you can return your order within 14 days of receipt without any reason.

  • Items must be returned to us in a new condition, suitable for resale.
  • Light Canvas cannot accept returns on items bought during a giveaway or sale.
  • Shipping costs are not refundable.

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